Winway takes our responsibility to protect every member's personal information seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your data — in accordance with applicable data protection laws in Malaysia.
Data security is more than a promise — it is the foundation of the trust you place in winway. Here are the six key pillars of our privacy protection.
All data transmitted between your device and winway servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions. Your information cannot be intercepted or read by unauthorized parties.
You have full control over your personal data. Access, update, download, or delete your information at any time through your winway account settings. We take every request seriously and process it within the specified timeframe.
Your personal data is stored on secure servers with strict access controls. Only authorised personnel may access personal records — and every access is logged and regularly audited to ensure there is no misuse.
Winway has never and will never sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. Your data belongs to you — it is not our business commodity.
You can manage your cookie preferences at any time. winway uses cookies solely to enhance user experience and for platform analytics. Non-essential third-party cookies will not be activated without your prior consent.
You may choose to receive or opt out of marketing communications from winway at any time. Unsubscribing is easy — simply use the link in any email or adjust your notification settings directly within your winway account.
Welcome to the winway Privacy Policy page. This document is an important agreement that outlines our commitment to protecting your personal information as a member of the winway online gaming platform. We understand that your trust is an invaluable asset, and we take full responsibility for upholding it.
This Privacy Policy applies to all users who access or use the winway platform — whether through the official website at winway.wine, mobile app, or any other digital service associated with the winway brand. By registering an account or using our services, you agree to the terms set out in this document.
Winway complies with the Malaysia Personal Data Protection Act 2010 (PDPA) and all relevant applicable legislation. We continuously review and update our privacy practices to ensure full compliance with current legal requirements.
Winway only collects information that is strictly necessary to provide a safe, responsible, and high-quality service. We do not collect data that is irrelevant or beyond what is required for the stated purposes. The following are the categories of data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identity card / passport number | Mandatory (KYC) |
| Contact Data | Phone number, email address, residential address | Mandatory |
| Financial Data | Bank account number, bank name, digital wallet details | Mandatory (Transaction) |
| Technical Data | IP address, device type, web browser, operating system, access logs | Automatic |
| Usage Data | Game records, betting history, session times, and game preferences. | Automatic |
| Communication Data | Support chat records, complaints, and feedback submitted to us. | Where applicable |
Technical and usage data is collected automatically when you use the winway platform. This information is essential for ensuring optimal platform performance, detecting fraudulent activity, and meeting regulatory reporting requirements.
Every piece of information we collect has a clear and legitimate purpose. winway uses your personal data solely for the following purposes:
Winway enforces a strict "need-to-know" policy when it comes to data sharing. We only share your personal information in the following limited situations, and always with appropriate safeguards in place:
All third parties that receive your personal data from winway are bound by robust confidentiality agreements and are required to comply with data protection standards equal to or higher than our own. They are not permitted to use your data for their own purposes.
Winway uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the winway platform.
Protecting your personal data from unauthorised access, loss, misuse or disclosure is an absolute priority for winway. We continuously invest in the latest security infrastructure to keep your data safe at all times.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data winway holds about you. We are committed to respecting and facilitating the exercise of these rights:
Request a copy of the personal data we hold about you at any time.
Update or correct any inaccurate or outdated personal information.
Request that we delete your personal data, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
Request your data in a machine-readable format for transfer to another platform.
Request that we restrict how your data is processed in certain circumstances.
To exercise any of the rights above, please contact the winway privacy team via support email or the Live Chat feature within the platform. We will process your request within 30 business days. In complex cases, this period may be extended to 60 days, with prior notice to you.
Winway retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our "minimum retention" principle ensures that data no longer needed is securely deleted or anonymized.
Winway reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. We are committed to informing you of any material changes.
When we make significant changes to this Privacy Policy, we will:
Continued use of the winway platform after amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how winway handles your personal data, we are ready to listen and assist. Our privacy team is trained to handle all data protection enquiries professionally and with care.
You can reach us via:
When contacting us regarding privacy, please clearly state that your enquiry relates to privacy or data protection so it can be directed to the appropriate team. We aim to respond to all privacy enquiries within 5 business days.